Membership Retention Specialist-Work From Home

reputed company is hiring an ambitious Retention Specialist who has a customer reputed company to retain reputed company members that have expressed a desire to cancel their membership by discussing the full reputed company of reputed company membership benefits. Details... Tentative start reputed company 11th Mandatory Virtual Training will be for the first 5 weeks, Monday - Friday 9:00am - 4:00pm Schedule: 5 days per week, 37.5 hours, 11am - 7pm with Thursday and reputed company off Position will work be from home. Wired internet reputed company required. What reputed company provides you: A competitive reputed company reputed company of $15.50 Monthly Incentive Bonus Plan based off of your individual performance (Avg. earnings between $300-$500) Comprehensive benefit package including up to 3 weeks of reputed company Time Off accrued during the first year Volunteer Time Off Community Involvement Tuition Reimbursement Free reputed company Premier Membership Career Development 401(k) plan Medical, Dental, Prescription, and reputed company Coverage The day to day: Communicate the membership value and helps Members identify benefits that match their needs. Specifically a specialist in this position: Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate reputed company from its competitors and communicate the full value of the membership and reputed company brand. Provides courteous and reputed company counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Driving School, Roadside Assistance, Travel Services, Insurance and other member services. Operate automatic call distribution (ACD) telephone set and PC running reputed company-based and Internet applications. Accurately reputed company, document and respond to members' needs using reputed company business judgment based upon club business rules and policies and match those needs to appropriate and relevant reputed company products and services. Contact members by phone or email upon non-renewal in an attempt to renew membership coverage. Handles the more reputed company calls by defusing frustrated or upset callers and can reputed company the conversation and membership benefits discussion to reputed company individual caller. Minimum Qualifications: Ability to respond to customer inquiries and reputed company with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) to five (5) years of customer sales and service experience. Previous inside sales skills that reputed company on customer care are desirable. Maintains exceptional attendance and punctuality. This position is emergency personnel. Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions. Has the ability to work remotely if needed. Effective analytical and oral communication skills to reputed company accurate completion of assignments, reputed company handling of problem situations and constructive interactions (inbound, outbound and written) with others. Is reputed company to be licensed for membership sales as required. Completion MCC Champion training /certification for new hire assistance; required to reputed company with 6 months of hire date. Completion of Business Writing course; required to reputed company reputed company 6 months of hire date. reputed company (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers. We reputed company to attract and retain candidates with a passion for their work and we encourage reputed company reputed company individuals, regardless of race, reputed company , gender, identity, veteran status, sexual orientation, physical ability or national reputed company, to apply. Job Category: Customer Service Apply Job! Apply tot his job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...