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Logistics Manager

June 5, 2026

Position OverviewThe Logistics Manager is responsible for coordinating and executing day-to-day logistics and fulfillment operations for Echelon USA. This role manages relationships with 3PL partners, monitors inventory levels across the fulfillment network, and ensures orders are shipped accurately and on time for both ecommerce and wholesale distribution channels. The ideal candidate is detail-oriented, operationally focused, and comfortable working cross-functionally in a fast-paced environment. Key Responsibilities3PL Coordination & Fulfillment Operations Serve as the primary day-to-day contact for 3PL warehouse partners across the US, coordinating inbound shipments, outbound fulfillment, and issue resolution. Monitor 3PL performance against established SLAs and KPIs; identify issues and escalate or resolve as appropriate. Coordinate inventory transfers and replenishments between 3PL locations to maintain adequate stock levels for ecommerce and wholesale orders. Work with internal teams and 3PL contacts to troubleshoot fulfillment errors, shipping delays, and inventory discrepancies. Support the onboarding process for new 3PL partners or warehouse locations as directed by leadership.Inventory Management Track and maintain accurate inventory records across all 3PL and warehouse locations. Coordinate regular cycle counts and inventory audits with 3PL partners; reconcile discrepancies and report findings. Monitor stock levels and flag replenishment needs to the appropriate internal teams. Help enforce best practices to reduce shrinkage, damage, and returns across the fulfillment network.Ecommerce & Wholesale Fulfillment Ensure ecommerce orders are fulfilled accurately and within required ship windows, coordinating with 3PL teams to address volume spikes and exceptions. Support wholesale and retail distribution logistics, including coordinating with 3PLs on compliance with retailer routing guides and shipping requirements. Communicate order status, delays, and exceptions to internal stakeholders including sales, customer service, and operations teams. Help coordinate logistics for product launches, promotions, and seasonal peaks.Shipping & Carrier Coordination Coordinate with parcel carriers, LTL/FTL brokers, and freight partners to arrange timely shipments for both D2C and wholesale orders. Track shipments and help resolve carrier issues, claims, and delivery exceptions. Ensure shipments comply with applicable shipping regulations and food & beverage handling requirements. Provide input on carrier performance and flag cost or service concerns to leadership.Warehouse Operations Support Oversee or support daily warehouse operations where applicable, including receiving, inventory control, picking, packing, and shipping. Help develop and maintain SOPs for fulfillment accuracy and operational efficiency. Coordinate labor scheduling and workflow with 3PL supervisors to meet fulfillment targets during peak periods. Manage recruitment and employment management of warehouse staff.Safety & Compliance Ensure all logistics activities comply with OSHA guidelines, safety standards, and product handling regulations. Support staff training on safe equipment operation, lifting protocols, and relevant compliance requirements.Qualifications 1-3 years of experience in logistics, supply chain, or fulfillment operations, including exposure to 3PL management. Experience supporting both ecommerce (D2C) fulfillment and wholesale or retail distribution. Familiarity with inventory management processes, cycle counting, and basic replenishment principles. Working knowledge of WMS, ERP, or TMS systems; experience with platforms such as ShipHero, Shopify, or UPS/FedEx tools a plus. Strong organizational skills and attention to detail; able to manage multiple priorities simultaneously. Clear communicator with the ability to work effectively with internal teams and external partners. Comfortable working in a fast-paced, evolving environment. Bachelor's degree in Supply Chain, Business, Operations, or related field preferred; equivalent experience considered. Forklift certification a plus. OHSA 30 certification is a plus.Physical Requirements Ability to lift up to 50 lbs as needed. Ability to stand, walk, and operate warehouse equipment for extended periods. Travel up to 20% required for 3PL site visits and partner management across the US.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...