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Front Desk Resident Liaison (Concierge)

June 5, 2026

Job Description The Resident Liaison responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. This position will work second shift with weekends required. Perks & Benefits <ul><li>Competitive pay and a Comprehensive Benefit Package </li><li>Health Saving Account, Flexible Saving Account, Employee Assistance Program </li><li>Annual Education Allowance </li><li>Generous Referral Program </li><li>Fun and collaborative company culture with lots of team-building events </li><li>Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel </li></ul>What Will You Do? <ul><li>Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.</li><li>Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.</li><li>Assists the leasing team with the scheduling and organization of property tours.</li><li>Complies with Workplace Rules and Standards of Conduct.</li><li>Interacts harmoniously and professionally with all team members at the designated property.</li><li>Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.</li><li>Stores and retrieves personal luggage and belongings delivered to the property.</li><li>Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.</li><li>Assists in processing Resident Care request for residents and guest via telephone or in person. </li><li>Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.</li><li>Facilitates the point of entry for solution provider deliveries and resident move ins and outs. </li><li>Manages guest(s) parking space assignment and issues guest(s) parking passes. </li><li>Oversees the bicycle sharing program.</li><li>Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property. </li></ul>What You Bring <ul><li>High school degree or equivalent</li><li>Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows</li><li>Excellent customer service orientation and excellent interpersonal skills</li><li>Excellent oral and written communication skills </li></ul>Salary Range $22.00 - $24.00 About The Company Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...