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Senior Manager, China eCommerce Partnerships
Job Description:
- Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities.
- Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product.
- Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability.
- Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration.
- Identify and close process gaps across teams to improve execution, visibility, and customer outcomes.
- Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment.
- Develop scalable workflows and frameworks to support additional cross-border customers as the business grows.
- Lead critical issue resolution and serve as the central point of coordination for escalations.
- Ensure key stakeholders are informed, aligned, and moving against shared goals.
- Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem.
Requirements:
- 5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience
- Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings
- Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments
- Proven ability to work directly with China-based partners, customers, or platform teams
- Demonstrated success leading complex, cross-functional programs with multiple stakeholders
- Strong executive communication, relationship management, and stakeholder alignment skills
- Ability to create structure, define processes, and build scalable operating models in ambiguous environments
- Strong judgment, ownership, and follow-through
- Flexible schedule with the ability to support business needs across China and U.S. time zones as required
- Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements
Benefits: