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Manager - Business Operations
We’re seeking a strategic, action‑oriented Manager, Business Operations to lead high‑impact strategic initiatives, continuous improvement, and Cast Experience programs while translating strategy into execution and outcomes leaders can act on.
Operating at the intersection of strategy, storytelling, and delivery, this leader manages a small team, partners closely with senior technology leaders, and drives adoption and impact through strong executive presence and the thoughtful application of AI‑enabled capabilities.
Key Responsibilities
Strategic Initiatives & Program Leadership
Lead cross‑functional strategic initiatives aligned to DXT and enterprise priorities
Translate leadership direction into clear plans, milestones, and decision points
Drive execution across multiple workstreams, ensuring alignment, accountability, and outcomes
Proactively identify risks, dependencies, and mitigation strategies
Partner with senior leaders to shape priorities, sequencing, and execution trade‑offs
Executive Storytelling
Develop clear, compelling executive narratives that connect initiatives to strategy and outcomes
Synthesize complex work into concise, executive‑ready stories for leadership forums, reviews, and decision‑making
Enable leaders with messaging, materials, and recommendations for high‑visibility discussions
Ensure consistency and cohesion across decks, readouts, talking points, and communications
Continuous Improvement
Identify opportunities to simplify, standardize, and improve processes, tools, and ways of working
Lead continuous improvement initiatives that increase efficiency, clarity, and scalability
Explore and pilot AI‑enabled approaches that enhance operational effectiveness, with clear adoption and impact goals
Cast Experience & Engagement
Lead Cast Experience initiatives spanning engagement, communications, and executive reporting (including Chairman’s reporting)
Partner with Communications, HR, and Culture Committee stakeholders to ensure alignment to DXT priorities and values
Shape clear, empathetic change narratives that support understanding, adoption, and engagement
Ensure Cast‑facing initiatives are operationally sound, inclusive, and consistently delivered
Drive workplace planning, readiness, and coordination across sites to support a consistent in‑office experience
What Success Looks Like
Strategic initiatives delivered on time with clear, measurable impact
Leaders equipped with concise, decision‑ready narratives and materials
Improved efficiency and consistency in how work is executed and communicated
Strong Cast engagement and clarity through change
Thoughtful adoption of AI‑enabled capabilities that enhance outcomes without adding complexity
Required Qualifications
Bachelor’s degree or equivalent professional experience
8 years of experience in program management, operations, continuous improvement, or technology‑adjacent roles
Proven experience leading cross‑functional initiatives in a complex, matrixed organization with senior leaders
Strong organizational, communication, and stakeholder management skills
Ability to operate effectively between strategy and execution
Preferred Qualifications
Experience in technology, digital, or enterprise operations environments
Exposure to AI‑enabled tools or initiatives that drive operational or employee impact
Background in change management, Cast/employee experience, or organizational effectiveness
Experience supporting workplace, facilities, or organizational change initiatives
Lean Six Sigma certification or proven experience applying efficiency methodologies
#DISNEYTECH
The hiring range for this position in Orlando, FL is $117,800 to $161,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.