IT SUPPORT

GREETINGS FROM GTROPY!

We have exciting openings in the IT Support Team and we like your profile!
If you are interested and can join us in a very short notice, we would like to meet you this week at your office.

GTROPY CONTROL CENTER ADDRESS:

GTROPY 75-76, 1st Floor,
Sri Aurobindo Marg, Adhchini
Above Allahabad Bank,
Nearest Metro- Hauz Khas.
New Delhi – 110017

Email: cv@gtropy.com
More Info: www.gtropy.com


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About Us: Gtropy is a renowned brand ventured by a passionate team from the world’s most eminent institutions.
We are dedicated to the field of GPS Based Fleet Management Solutions and its exhaustive Data Analytics.
Proficient in providing valuable solutions, we cater to diverse clients from all verticals. Our aim is to set
benchmarks for analytics in the Logistics Industry in terms of imparting avant-garde solutions, high-quality services,
and seamless support to our customers.
Progressively we have established ourselves as one of the most trusted GPS Vehicle Tracking Solution providers
among our esteemed partners and well-satisfied customers. As of now, we have 1,00,000+ Live vehicles to our
credit with quarterly growth of 40%. Our gigantic network of 350+ partners reflects our success story.
Gtropy has an array of solutions for every Industry type in the Logistics domain that help in the management of
Logistics Operations, Passenger Transportation, Fleet Management, Supply & Distribution as well as pickup and
drop services.


Software Support

Responsibilities

Troubleshoot application, software and GPS hardware related issues and determine the root cause for the
issues.

On call and onsite training assistance to Gtropy clients.

Work on defined SLAs to ensure that our client receives the best of the services.

Provide minor enhancements discussion closure and technical support to Gtropy clients.

Able to work on support tickets & email requests.

Work with development to forecast severity of issues and throughput for fixing issues across teams.

Manage and prioritize multiple work requirements to meet deadlines by working independently.

Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis.

Maintain awareness of issue status after handing off to other teams.

Provide root cause analysis as required internally.

Conduct on-field and on-site proof of concepts.

Perform business analytics on the client business KPIs and present to the client management.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication and
related fields.

GPS, Telematics industry understanding.

Good communication both verbal and written.

Good hand on the MS Office.

Knowledge of monitoring tools, alert escalation, customer and other stakeholder management.

Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for small and
large customers.

Knowledge of monitoring tools, alert escalation, customer and other stakeholder management.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...