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Import Forwarding Agent II job at FedEx in Elk Grove Village, IL

July 29, 2026

Title: Import Forwarding Agent S2 Location: Elk Grove Village United States Job Description: Company: FedEx Logistics Category: Facility Operations Employment Type: Full Time Worker Sub-Type: Regular Remote: No Description To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. • Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation. • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. • Resolve banking and letter of credit problems. • Advise customers on payment terms. • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. • Complete accurate data input or corrections into computer files. • Develop rates and/or provide quotes for the movement of freight. • Resolve billing issues on customer's behalf. • Generate special manual reports to meet customer’s needs. • Ensure all communication with internal and external customers is updated timely • Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc. • Complete import/export documentation in accordance with international trade regulations. • Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc. • Dispatch carriers to pick up at CFS, FTN and customer related distribution centers • Track and trace functions, including entry of all milestones and exceptions. • Work all iServe cases. • Coordinate oversized and out of gauge shipments. • Handle Hazmat shipment • The incumbent(s) of this position is expected to perform all other related duties as assigned. • High school diploma/GED. • Proficient computer skills. • Strong cust svc, organizational, and communication (written/oral) skills. • Knowledge of freight forwarding or logistic required. • Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification. • Banking requirements for international trade • Regulations regarding dangerous goods shipping & foreign regulations. • Familiarity with handling hazardous materials • Knowledge of regulations for import/export related to DOT. • Basic math skills for conversions to metric and currency evaluations. • Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience. Preferred Qualifications: Pay Transparency:This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay:$20.22-$28.32 USD Hourly, Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...