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Fraud Risk Agent

June 1, 2026

The Fraud Risk Agent is tasked with reviewing and resolving transactions which were flagged for manual review. The Fraud Risk Agent must analyze transactions while taking into consideration hundreds of data points to effectively decide whether the transaction is legitimate or fraudulent. The Fraud Risk Agent must balance efficiency, accuracy and customer expectations (SLAs). They must possess strong analytical skills, attention to detail, and communication skills. They must also be extremely strong in the art of fraud detection, recognizing both new and existing fraud trends, and communicating any previously unrecognized fraud trends to the Strategy Team. The Fraud Risk Agent will play a significant role in ensuring customer expectations while controlling risk associated with fraud losses. This role is hybrid, which means you will work some days at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. What You’ll Do Manual Transaction Review <ul><li>Review and analyze transactions placed on Bestbuy.com, BBCC and various other channels, to determine the validity of each transaction by using systems and tools.</li><li>Align daily duties with overarching Fraud Risk Department goals including increasing profitability and reducing fraud.</li><li>Balance multiple metrics including productivity, minimizing bad debt and avoiding customer insults.</li><li>Data collection, consolidation and analysis to be communicated to the Fraud Risk Strategy team for potential rule implementation.</li><li>Identifying opportunities for rule optimization while working through erroneously cancelled orders through a deep dive into historical transaction data and communicating those to the Fraud Risk Strategy Team. </li></ul>Basic Qualifications <ul><li>1+ years of retail and customer service experience</li><li>1+ years of MS office applications (Word, Excel, Outlook)</li><li>Strong written and verbal communication skills</li><li>Exposure to web-based applications, internet, personal identifiable information (PII).</li><li>Ability to multitask and have basic technical aptitude. Must have the ability to utilize multiple computer systems and communicate internally and cross functionally at the same time. </li></ul>Preferred Qualifications <ul><li>1+ years of experience in transactional fraud or risk analysis.</li><li>Strong analytical, problem-solving skills </li></ul>What’s In It For You We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our Benefits Include <ul><li>Competitive pay</li><li>Generous employee discount</li><li>Financial savings and retirement resources</li><li>Support for your physical and mental well-being </li></ul>Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-scheduled leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. About Us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Position Type: Full timePandoLogic. Keywords: Fraud Examiner, Location: Minneapolis, MN - 55423

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...