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Customer Solutions Manager, EDU & SLG Western Region - CSM

July 28, 2026

<div>This position requires that the candidate selected be a US Citizen. As a CSM in the AWS Worldwide Public Sector (WWPS) EDU & SLG Western Region/division, you will guide government and higher educations customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals - whether that's deploying agentic AI workflows, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation - and drive execution across AWS teams to deliver results. We help government and higher educations organizations understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide these customers through the AI revolution - from foundational data readiness to deploying agentic systems that autonomously execute complex workflows - is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Key job responsibilities • Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for our customers • Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions • Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance organizations missions and organizational efficiency - from intelligent document processing to autonomous program delivery agents • Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence • Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams • Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services - ensuring all teams execute cohesively against customer cloud strategy • Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the government and higher education segment - including agentic frameworks that can be replicated across mission-driven organizations A day in the life As a CSM on the AWS EDU/SLG team, you'll serve as the central connector between our customers, our implementation partners and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve government and higher education use cases and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations, helping them move from AI curiosity to production-grade agentic systems. BASIC QUALIFICATIONS - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field - Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs - Experience in customer-facing roles PREFERRED QUALIFICATIONS - AWS or other cloud certification - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at IA, Virtual Location - Iowa - 118,200.00 - 160,000.00 USD annually</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...