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Account Manager, Strategic

July 29, 2026

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.The TeamAtlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realise value across our solutions. We believe in the Atlassian values and want to use them as our compass in always refining and optimising our go-to-market model.Our Account Management team is comprised of proactive and empathic account managers that own retention and accelerates expansion of Atlassian's core products and services, contributing to the transformation of our largest Enterprise customers worldwide. You will deliver high customer retention rates, proactively engaging on expansion opportunities, and leading opportunities throughout the customer lifecycle.You will report to the Manager, Strategic Account Management APAC.More about youWe are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. Also, you need to be experienced in balancing multiple opportunities concurrently. You show excellence in discovery with the ability to engage with curiosity to identify opportunities for expansion. You embrace and demonstrate our company's values by advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy. You have a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. What You Will Do:You will accelerate growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approachDevelop Senior and Executive relationships over video conferences and in-personManage high-value renewals & expansion across a sizable product portfolioOversee growth opportunity management.Partner with our Sales team on account planning and driving business growth through competitive, market and white space analysisYou will increase customer awareness of Atlassian's product portfolio to discover opportunitiesMaintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partnersForecast accountability for your owned book of businessIdentify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfactionManage up internally to provide awareness and advocacy of customer needsInfluence cross-functional partners toward mutually beneficial outcomesYour backgroundGenerally, 7+ years experience in account management, inside sales, customer success or other relevant business areasProven experience selling Enterprise SaaS products across a global account footprintExperience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and culturesExperience meeting or exceeding performance goalsExperience managing customer engagements with Enterprise-level customersExperience managing complex sales cyclesExperience working with Channel Partners & GSIs to retain and grow customer accountsUnderstanding of the typical SaaS Customer Journey and experience guiding customers through risk scenariosExperience using Salesforce, Clari and TableauExperience analysing data to support identifying opportunity and projecting growth trajectoriesBenefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...